Responsible Gambling | WinCraft

WinCraft supports a culture of conscious, responsible gaming. Our goal is to create a safe environment, provide transparent tools to help set personal limits, and give timely guidance when gambling is no longer just entertainment.

1. Principles of Responsible Gambling

Gambling is entertainment. It is not a financial solution, not an escape. Keep in mind:

  • Risk only what you can afford to lose.
  • Do not treat gambling as a source of income.
  • Take regular breaks.
  • Do not play when tired, angry, or under the influence of alcohol or substances.
  • Ask for help if you feel control is slipping away.

These simple rules provide stable boundaries and protect the gaming experience in the long run.

2. Self-Limitation Tools

Several limits can be set in your WinCraft account under Profile → Security / Responsible Gambling or through customer support.

a) Deposit Limits

  • Daily, weekly, or monthly caps can be set.
  • Lower limits take effect immediately.
  • Increasing limits requires at least a 24-hour waiting period.
    Deposit limits help plan ahead and keep spending under control.

b) Time Limits

  • A maximum daily playtime can be defined.
  • The system warns when the limit is near.
    Time limits break the “one more round” spiral and maintain a healthy rhythm.

c) Self-Exclusion

  • Temporary exclusion (1 day–6 months) or indefinite exclusion can be requested.
  • During exclusion, login and promotional messages are blocked.
  • Self-exclusion can be requested via live chat or email.
    If you need a break, this is the most secure and clear solution.

3. Protection of Minors

Our services are available only to persons over 18. An age declaration is required at registration, and KYC before withdrawals. Recommended parental tools:

  • Qustodio
  • NetNanny
  • Kaspersky Safe Kids
  • Norton Family

If an account linked to a minor is identified, it will be immediately blocked and data deleted. The goal is clear: prevent access.

4. Self-Assessment Questions

If you often answer “yes” to the following, it is advisable to set limits or seek help:

  • Do you spend more than you planned?
  • Do you hide your gambling activity?
  • Do you often think about gambling during work or studies?
  • Do you try to win back losses?
  • Do you become tense if you cannot play?

A short self-check can help recognize early signs of excess.

5. External Support Organizations

Independent, free support is available:

  • Gamblers Anonymous Hungary – gamblersanonymous.hu
  • Self-Knowledge and Therapy Association – onismeret.hu
  • Kék Vonal Child Crisis Foundation – kekvonal.hu
  • National Public Health Center – counseling and prevention

These organizations provide confidential help both online and in person.

6. Automated Monitoring and Support

Our system detects risky patterns (unusual deposit frequency, excessive play) and sends alerts. If needed, individual review, temporary suspension, or targeted counseling can be requested. The goal is not punishment but prevention and support.

7. Provider’s Responsibility

WinCraft:

  • provides self-limitation tools and quick activation,
  • does not encourage problematic gambling behavior,
  • blocks excessive promotions for risky accounts,
  • cooperates with authorities when necessary.

These commitments are part of everyday operations, not exceptions.

8. Contact and Support

Need help, self-exclusion, or limit settings?

We usually reply within 24 hours. All requests are handled confidentially.

9. Closing Statement

Gambling is enjoyable only within safe boundaries. WinCraft’s goal is to provide tools, knowledge, and quick responses. Play consciously – and ask for help if needed. That is strength, not weakness.

10. Legal Background and Compliance

Regulatory frameworks:

  • Act XXXIV of 1991 on the Organization of Gambling
  • Act CXII of 2011 on Information (Infotv.)
  • GDPR (EU 2016/679) – automated decisions, data security, data subject rights
  • EU/EEA player protection directives and industry recommendations

The purpose of these rules is not only compliance but actual protection.

11. Disclaimer of Liability

WinCraft provides all necessary tools for control, but:

  • final decisions and settings remain with the player,
  • if you do not activate available restrictions, it is your own decision,
  • by creating an account, you accept that you play at your own risk.

This creates transparency: we provide the tools, you remain in control

12. Educational Content and Prevention

We regularly publish guides and FAQs on the /blog and /helpcenter pages, including:

  • the most common signs of problem gambling,
  • smart use of deposit limits,
  • honest conversations with family,
  • where to seek help confidently.

Knowledge prevents harm – that is why we make it easily accessible.

13. Declaration and Acceptance

This policy is effective from the date of publication. WinCraft may update it at any time; the latest version will appear on the Website. Continued use of the Service constitutes acceptance of the updated policy.

The goal remains unchanged: supportive structures, conscious decisions, safe play.