Terms and Conditions | WinCraft
These General Terms and Conditions (hereinafter: TC) regulate the terms of use for the online casino services available on wincraftcasino-hu.org (hereinafter: Website or Service). By using the Website, you accept all provisions of these TC. Please read carefully before starting to use the Service.
1. Provider Information
Operator (Data Controller): Casiworx N.V., Groot Kwartierweg 10, Livestrong Building, Curaçao, company registration number: 163922.
Payment Processor: Xenith Ltd., Chytron 30, 2nd floor, Office A22, 1075 Nicosia, Cyprus, company number: HE 450395.
Customer Support: [email protected]
Service type: online gambling and related services.
The Provider will provide detailed information regarding the application of this TC through the above contacts.
2. Conditions of Use
The Service may only be used by natural persons who:
- are at least 18 years of age,
- are legally competent,
- reside in a jurisdiction where online gambling is not prohibited,
- are not under self-exclusion, regulatory prohibition, or restriction imposed by the Provider.
Compliance is primarily the responsibility of the player; the Provider may verify in accordance with legal obligations.
3. Registration and Account Use
3.1. Account Creation
During registration, the following data must be provided: full name, valid email address, password, date of birth, and country of residence. Account activation requires email confirmation to ensure it belongs to the rightful holder.
3.2. One Person – One Account
Each natural person may hold only one player account. Multiple registrations, duplication due to IP or device sharing, or accounts created with identical financial details may result in account suspension. This rule aims to prevent bonus abuse.
3.3. Protection of Access Data
Players are responsible for safeguarding their login credentials. In case of suspected unauthorized access, the password must be changed immediately, and customer support notified to minimize possible damage.
3.4. KYC and Age Verification
Before the first withdrawal, identity verification is mandatory: a valid ID and a recent (typically within 3 months) proof of address must be uploaded. KYC ensures legal compliance and financial security.
4. Deposits and Withdrawals
4.1. Deposits
- Minimum deposit: €5 for bank cards, €10 for cryptocurrencies.
- Only payment instruments registered in the player’s name may be used.
- The Provider reserves the right to conduct additional checks for fraud prevention.
4.2. Withdrawals
- Minimum withdrawal: €20.
- Withdrawal limits: €1,000/day, €3,000/week, €10,000/month (higher limits may apply for VIP levels).
- Processing times: once approved, crypto transactions usually take minutes; cards 1–24 hours; Interac up to 48 hours.
- Without verification, withdrawals cannot be completed, as required by law.
4.3. Fees and Rejections
The Provider reserves the right to reject transactions if fraud, money laundering, or rule violations are suspected. Fees and exchange rates depend on the payment method.
5. Bonuses and Promotions
5.1. General Rules
Bonuses and promotions are subject to a separate Bonus Policy. Typical conditions include: wagering x40–x70, maximum bet with bonus €5, validity 10 days (free spins: 24 hours), maximum withdrawal from bonus funds 10× the deposit (usually €10 for no-deposit offers). These principles ensure transparency and fair play.
5.2. Prohibited Bonus Practices
It is forbidden to claim bonuses with multiple accounts, save or stack bonus rounds, wager on excluded games, or use risk-free or opposing bets to circumvent terms. In case of violation, the bonus and related winnings may be cancelled.
6. Game Use and Fair Play
- Games are operated by independent RNG (random number generator) or live studios.
- The use of automated software (bots, scripts) is prohibited.
- All gaming activity is logged to prevent abuse.
These measures ensure the integrity of the service and protect players.
7. Violations, Suspension and Termination
Violations include, in particular: providing false information, multiple registrations, bonus abuse, suspected money laundering, attempting to bypass technical systems, or playing on behalf of third parties. The Provider may temporarily or permanently suspend accounts, delete balances and/or bonuses, and report to authorities if necessary. The severity of action depends on the case.
8. Data Protection
Personal data is processed in accordance with the Privacy Notice, in compliance with GDPR. Players may request correction, deletion, restriction, or object to processing based on legitimate interest. Details are available on the /privacy-policy page.
9. Limitation of Liability
The Provider makes every effort to ensure the Website’s security and availability but is not liable for damages resulting from the user’s device, internet connection, third-party services, or force majeure. Gambling involves risk; losses are borne by the player.
10. Responsible Gambling
Players may request deposit and time limits, temporary breaks, or indefinite self-exclusion. Relevant tools and advice are available on the Responsible Gambling page, with customer support also available in Hungarian.
11. Complaints Handling
Complaints may be submitted by email to [email protected]. The Provider will review and respond in writing within 14 days. If the response is unsatisfactory, players may contact an external dispute resolution body.
12. Inactivity and Fees
If an account is inactive for 12 consecutive months (no login or transaction), the Provider may charge an inactivity fee of up to €5/month, deducted only from positive balances. An email notification will be sent before applying the fee.
13. Intellectual Property
All Website content, including text, graphics, logos, and software components, is owned by the Provider or lawfully used. Copying, distribution, or modification is only permitted with prior written consent. The WinCraft name and logos may be protected trademarks.
14. Force Majeure
The Provider is not liable for service failures or interruptions caused by external, unavoidable circumstances (e.g., natural disaster, war, legal changes, cyberattacks) beyond reasonable control.
15. Jurisdiction and Applicable Law
The Service is governed by the laws of Curaçao. In case of disputes, the competent courts at the Provider’s registered office have jurisdiction. In case of language discrepancies, the English version of the TC shall prevail.
16. Amendments
The Provider may amend these TC at any time. Changes take effect upon publication on the Website. Continued use of the Website constitutes acceptance of the amended terms, so please review updates regularly.
17. Duration and Termination of Agreement
The legal relationship between the player and the Provider is of indefinite duration. The player may request account closure at any time; in cases of serious breach, the Provider may terminate the agreement. Termination does not affect resolution of previous disputes or consequences of prior violations.
18. Related Documents
- Privacy Notice – /privacy-policy
- Bonus Policy – /bonuses
- Responsible Gambling – /responsible-gambling
- Cookie Policy – /cookies
These documents form an integral part of this TC and should also be reviewed.
19. Definitions
- Player: the natural person registering for and using the Service.
- Bonus: promotional balance, spins, or discounts granted for marketing purposes.
- Game balance: the player’s own funds and bonus funds recorded separately but displayed together.
- Provider: the legal entity operating the Website.
Definitions must be interpreted together with the current Bonus Policy.
20. Final Provisions
This document constitutes the entire agreement between the player and the Provider and overrides any prior, conflicting information. The current version of the TC is always available on the Website.